JH 59a More on Ridership Increasing

The Joe Hill LTD Project

This comment was left on the last post to the BLOG and deserves a front and center response.

At 9:02 AM, Anonymous said...

Please! don't forget the folks at customer service, they too are on the front lines just as much if not more then the drivers. They always seem to get left out of the recognition. Thanks

At 11:22 AM, Joe Hill LTD Project said...

You know sometimes you just can't see past your nose. Even Joe Hill has this problem from time to time. Customer Service Employees do deserve credit for the increase in ridership. Think about it. They are assisting people on the phones to figure out our system. They help riders adjust to the reduced schedules. They sell fares and serve the public in polite and professional ways. Lets not for get the facility itself. Customer Service people are at the station with Diane Peterson keeping the facility safe and clean - two major elements of rider satisfaction.

So I don't get in trouble with the Maintenance - you too deserve credit for ridership increases. The buses are more reliable because of maintenance and road calls are fewer. The buses are cleaned by a very dedicated crew with one of the worst work schedules at LTD. Rarely are the cleaners recognized. The GS Workers who fuel and wash buses - I will bet most of us don't even know their names. We thank all of these wonderful workers for your dedication and commitment to work. The ridership increase is our proud accomplishment in spite of management's bad decisions to cut service.

The fact is LTD does not reconize any of the Union workers as being responsible for success. Hammbert says he is trying to create Team LTD - well Goofy, we had it long before you arrived at this great place. Your efforts to make us Disneyland are failing and you should look to the team that you had before you set about to destroy it by creating one in your image.

And so that we don't forget, these ridership increases are increases compared to last year, a down year from the two previous down years. We are climbing out of the hole but not because of Hammbert and the managers. It is we, the workers who are making the difference.

In Solidarity to All,
Joe Hill